KCB HELP & TRAINING
Credit report errors & frozen files
Troubleshoot frozen or locked credit reports, No Record Found results, and consumer-fraud error messages with the matching KCB support guide.
Guides for credit report errors & frozen files
4 published guides. Checking for updates…
No matching guides. Try another search or ask KCB for help.
Common questions
My order returned “No Record Found.” Which guide should I use?
Use the dedicated No Record Found FAQ. It is separate from a frozen-file result or the consumer-fraud error below, so use the guide that matches the actual message.
What if the report says inquiry information was identified as fraudulent by the consumer?
Use KCB's dedicated article for “INQUIRY INFORMATION IDENTIFIED AS FRAUDULENT BY CONSUMER - REPORT NOT AVAILABLE.” If the guide does not resolve the issue, contact KCB rather than trying to bypass an identity safeguard.
Is a frozen or locked report the same as No Record Found?
They are different reported conditions. Use the freeze and reorder guides for a frozen or locked result and the No Record Found FAQ for that message.